FAQ & Site Info

We are based in Westminster, Maryland, USA. Every order ships from within the United States with a tracking number.

Orders are dispatched within 1-2 business days of payment (Monday to Friday). US delivery is usually 2-5 business days with Ground Advantage or 1-3 business days with Priority Mail. International delivery is usually 6-21 business days depending on the service chosen, plus any time in customs.

No. Shipping is calculated at checkout from USPS rates by weight and destination, so you pay only the quoted rate. The cheapest service is selected by default and you can choose a faster one.

Yes, to most countries; the rate is shown at checkout. Import duties, VAT and customs fees are the buyer's responsibility and are not included in the price or the shipping charge.

Yes. A tracking number is added to your order and emailed to you when the package ships.

Yes, unless the listing says otherwise. Any used, open-box or refurbished item is marked in its title and condition field.

Returns are accepted within 30 days of delivery for a money-back refund, with no restocking fee. We pay return shipping on US returns and send a prepaid label; international buyers pay return shipping. Items should be unused and in their original packaging. Refunds are issued within 14 days of our receiving the return. Message us first (Contact Us on the product page or your order) to get return instructions.

Click Contact Us on any product page, or reply to your order message on eCrater. We usually answer within one business day. Please include your order number for questions about an existing order.